Getting the Most Out of Your Team: Connecting, Feedback & Listening (Zoom Training)
Getting the most out of your team often comes down to clarity of communications. Leadership guru John Maxwell notes, “Everyone talks. Everyone communicates. But few connect.” If you want to learn how to get the most out of your team, you must learn how to connect, improve your listening skills and provide accurate, timely and useful feedback. There’s good news. This is a learnable skill. Communication is one of the most important foundational building blocks for managing a team. Add differences of backgrounds, point of reference, style, and differences in personalities, you have the perfect storm for full blown misunderstandings. But it doesn’t have to be that way. Connecting increases your influence in every situation and area of our lives. And the DISC self-behavioral assessment allows you to recognize where your own strengths and weaknesses are in communicating. Each letter in DISC focuses on different aspects and behaviors, and the written report provides suggestions on how to interact better to others who may have another primary style. It continues to be among the most influential personality assessments available and can be helpful for developing performance improvement strategies—both of yourself and for your team.
Keys to getting the results you want from your interactions with others.
5 Principles for understanding how to connect
Tips and tricks to help you better connect and reach your goals
Understanding the different types of personalities on your team and its influence on communication.
JMT DISC Behavioral Profile reviews for each attendee. Note: Cost of DISC Assessment is additional.
About the Presenter: Susan Hileman, Founder, Red Day Communications. Susan has spent more than 25 years serving manufacturing; the last 15 years as a Strategic Business Advisor for the NWIRC. Susan is a graduate of Clarion University with degrees in Business Management and Speech Communication. She is a certified John Maxwell Group Team member and trained in DISC Behavioral Profiling. Susan is a proud veteran of the U.S. Air Force and owner of Red Day Communications providing motivational speaking, consulting and training for business and civic organizations since 2011. Date: March 16, 2022, Time: 9:00 am – 11:00 am Cost: $149.00 ($126.00 If registered prior to March 2, 2022) Email mreichard@nwirc.org for additional information or questions.
Advanced Product Quality Planning and Production Part Approval Process APQP/PPAP
APQP is a structured method of defining and establishing the steps to ensure that a product meets customer expectations. As part of Quality Management Core Tools, the focus of this course is to review and provide the basic concepts of Advanced Product Quality Planning (APQP) and Production Part Approval (PPAP) Processes. You will gain an understanding of:
Five phases of APQP
Creating a Product Quality Plan
Design Process Failure Mode and Effects
Analysis (DFMEA / PFMEA)
Developing a Quality Control Plan
The course also prepares participants with PPAP process requirements, as well as the PPAP submission and approval process. Instructor: Lee Gilmore, Future State Engineering. Lee has spent over 20 years working in the automotive and aerospace industries. In this time, he has had the opportunity to learn first-hand what it takes to run and manage a successful business, team, and department. Lee has audited more than 50 different companies and applied not only his experience to help make them better but used their best practices to help improve the companies he works with and for. Lee is a certified IATF16949/ISO 9001 Lead Auditor, VDA licensed Auditor, Product Safety Representative, and AS9100 lead auditor. Additionally, he holds a certification in Lean Manufacturing. Lee has spent his entire career focused on building and maintaining quality management systems using the core tools including APQP. Date: March 22, 2022; Time: 8:30 am – 4:30 pm Cost: $360 ($306 if registered by 3/8) Location: Community Education Center 4 Erie Avenue, St Marys, PA 15857 Cost $306.00, Lunch provided Email mreichard@nwirc.org for additional information or questions.
This training is designed to introduce participants to the ISO 9001:2015 quality management system, the auditing process, audit instruments and the documentation process. Participants will learn how to conduct an audit, write the audit report, and take corrective action. Using a combination of lecture, discussion and auditing case studies participants will develop skills for identifying non-conformance and promoting continual improvement within their service or manufacturing organizations. Course Objectives: Upon completion of this course, participants will have the ability to more effectively:
Understand ISO 9001:2015 QMS and the underlying Quality Management Principles.
Understand the organizations products, services and processes – and how they relate to the Quality Management System
Gain the ability to apply the principles, procedures and techniques of process auditing.
Apply the personal attributes necessary for the effective and efficient internal auditing
About the Presenter: Max Krug, Change Management Specialist, Future State Engineering. Max provides operational excellence services expertise to organizations with the primary objective of improving financial and operational performance. Max has 30 years of experience in operations, and his range of expertise and experience includes manufacturing operations, distribution, and project management environments. His expertise is assisting organizations achieve Operational Excellence by utilizing Theory of Constraints, Lean Management, and Six Sigma methods. He works with companies to develop corporate strategy and provides hands-on implementation support of the tactics required to achieve Operational Excellence utilizing these techniques. Max holds several certifications in Theory of Constraints, Lean, and Six Sigma in addition to a B.S. in Industrial Engineering from Alfred University and a MBA from St. Bonaventure University. Dates: May 10, 11, & 12; Time: 7:00am - 3:00pm Cost: $599 ($539 if registered by 4/26) Location: Community Education Center (CEC) 4 Erie Avenue St Marys, PA IMPORTANT: ATTENDEES ARE REQUIRED TO BRING THEIR OWN COPY OF THE ISO/9001:2015 STANDARD!! CLICK HERE TO PURCHASE THIS STANDARD: ISO 9001:2015
Using an engaging simulation, this course teaches a logical decision-making process that addresses the critical elements that result in high-quality business decisions. Participants will develop the skills and confidence to generate options and compare them to important decision criteria, and to select the best course of action. Utilizing this process will also help individuals avoid the pitfalls that often undermined high-quality decision making. Helps Individuals:
Make business decisions more effectively and confidently.
Avoid obstacles to objective analysis and judgments.
Involve the right people at the right time in the decision-making process.
Gain the help and support needed to make high-quality decisions and to implement them.
Competencies Developed:
Decision Making
About the Presenter: Lisa Pustelak joined NWIRC in 2018 as a Strategic Business Advisor and Employee Development Specialist. She is part of NWIRC’s team of business advisors serving manufacturers in 13 counties of northwestern PA. Her main focus includes developing leaders and employees with coaching and providing onsite and public training programs on topics such as critical thinking, leadership development, communication skills, improvement kata, strategic planning and coaching. She has over 20 years’ experience working with small businesses, including ten years as the CEO of LEDGE Enterprises, a company she founded to help companies, Lead, Engage, Develop, Grow, and Empower their people. Lisa is a certified Balance Score Card Professional and DDI Facilitator. She is a member of Women in Manufacturing, NTMA, National Speakers Association, and PA Business and Professional Women. Date: May 17, 2022: Time: 8:00 am – 12:00 pm Cost: $149 ($127 if registered by 5/3) Location: Community Education Center (CEC), St Marys, PA
In October 2016, IATF published a revised automotive industry standard to replace ISO/TS 16949:2009. The ISO 9001 requirements are now published separately from the new IATF 16949:2016 Automotive Quality Management System requirements, however they remain the foundation for the new automotive standard. The ISO 9001:2015 standard must now be understood and utilized in conjunction with IATF 16949. For that reason, this new IATF 16949 Internal Auditor Course covers both the ISO 9001:2015 and IATF 16949:2016 requirements. This three-day course was developed to cover all requirements of both the ISO 9001:2015 and IATF 16949:2016 standards, including the new IATF 16949 requirements for Internal Auditors regarding Core Tools and Customer-Specific Requirements. This course will include: -Relationship of quality management system to the organizational products, services, activities and operational processes -Applying the personal attributes necessary for the effective and efficient conduct of a QMS audit -The purpose and applicable uses of the core tools -Linking the core tools to IATF 16949:2016 requirements -The importance of Customer-Specific Requirements -How to conduct Process Flow, FMEA, Control Plans and Process Review audits About the Presenter: Max Krug, Future State Engineering. Max has over 29 years experience in operations, including 16 years’ consulting companies in a variety of sectors. He earned a Bachelor of Science in Industrial Engineering from Alfred University and a Master’s in Business Administration from St. Bonaventure University. Date: June 7, 8 & 9; Time: 7am - 3:00pm Cost: $599 ($539 if registered by May 24) Location: Community Education Center (CEC) 4 Erie Ave, St Marys, PA 15857Lunch provided Email mreichard@nwirc.orgfor additional information or questions
