University of Pittsburgh at Bradford
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Principles of Mediation for Workplace Conflict
Learn how the fundamentals of mediation can be applied to the conflicts that occur in most workplaces. We'll review the process of mediation and various ideas, tools and techniques that when utilized, allow for successful conflict management. We'll also discuss how to address difficult people and varying cultural differences in the context of workplace disputes. Topics covered include: conflict type, perception and meaning differences, background and starting point considerations, short-term and long-term solutions/processes Mediation examples. Attendees will learn how to apply the fundamentals of mediation to successfully resolve their disputes. This course is perfect for HR Managers, Operation Managers, Team Leaders, Executives, and Other Staff Members (working in teams). Thursday, March 28, 9:00am - 12:00pm, at the ST. Marys Center. $99 For more information call the CEC at 814-781-3437 or by email or call Pitt Bradford Continuing Education Department at 814-362-5198, PITT-Bradford 800-872-1787 option 2, or email ServSafe Certification The Pennsylvania Department of Agriculture regulations require the food service establishments employ at least one certified supervisory employee who has completed and passed an approved certification course. This ServSafe course, which meets that regulation, is for both new certifications and re-certifications of ServSafe. If your certification has expired, you will need to take the full course and exam. Wednesday, April 3 & 10, 5:00pm - 9:00pm, at the ST. Marys Center. $199 Registration Deadline: 3/20 For more information call the CEC at 814-781-3437 or by email or call Pitt Bradford Continuing Education Department at 814-362-5198, PITT-Bradford 800-872-1787 option 2, or email Performance Appraisals that Work NEW! in recent years, many management experts have begun telling employees to scrap their performance appraisals completely, arguing that they are difficult, stressful, and ineffective. However, are these objections valid, or are they really a matter of throwing out babies with bathwater? Barry Wolfe introduces workshop participants to a model of developing performance appraisals that help employers communicate what they truly value while also helping managers talk with employees about performances. Register 6 employees for the price of 5. Wednesday, May 8, 8:30am - 11:30pm, at the ST. Marys Center. $99 Hiring Right, NEW! A recent large study on interview effectiveness showed that most hiring decisions are little more effective at predicting job success than flipping a coin. Barry Wolfe help workshop participants cut through the misconceptions and bad techniques that plague most interview processes and gives them the tools they need to make the right hiring decisions. Register 6 employees for the price of 5. Wednesday, June 5, 8:30am - 11:30pm, at the ST. Marys Center. $99 Operational Excellence Series is a philosophy of organizational leadership that stresses continuous improvement, teamwork, and problem solving throughout the organization by focusing on the needs of the customer, empowering employees, and focusing management attention towards sustainable improvement of organizational performance. This series is designed for for-profit organizations that want to learn the methods and techniques to achieve Operational Excellence. Morning Session: Introduction to Operational Excellence and Aligning Metrics and Key Performance Indicators to the Operational Excellence Strategy The session will introduce and explore Strategy and Tactics Trees that are used to define, validate, communicate, and implement the Operational Excellence strategy. We will also investigate the conflicts that traditional metrics create within organizations and will introduce the metrics necessary to change the behaviors necessary to achieve breakthrough results and discuss how to define each improvement initiative and how to link it to the Operational Excellence Strategy. Afternoon Session: Lessons in Synchronous Flow for Operations This session will introduce participants to the concept of Synchronous Flow and will evaluate the different methods for managing operations. This session is a hands-on simulation that demonstrates and evaluates the different approaches to managing operations for any environment. The focus of this session is to create a stable and capable delivery system to better service customers that will set the stage for improving the overall performance of the organization. One Day Friday, June 14; 8:30am - 4:30pm. $350 At the St.Mary’s Center For more information call the CEC at 814-781-3437 or by email or call Pitt Bradford Continuing Education Department at 814-362-5198, PITT-Bradford 800-872-1787 option 2, or email Value Stream Management NEW! Learn through active participation what Value Stream Management is, the value stream mapping process, how to apply Value Stream Management techniques to improve overall company performance, key performance indicators and how performance metrics are used to monitor and track company performance and improvement initiatives, how to construct state value stream map, the difference between localized improvement and holistic improvements, how to identify and quantify improvement initiatives, how to construct a future state value stream map, how to develop an implementation plan to transition from the current state to the future state, and how to establish a management review process to ensure continued sustainable success. Friday, August 2; 8:00am - 4:30pm, at the ST. Marys Center. $275 PAST TRAINING Supply Chain Excellence This course is designed for organizations that have challenges in managing inventory or between links in the supply chain and want to learn the methods and techniques to achieve quantum leaps in Supply Chain performance and realize full company potential of growth and performance. You will be introduced the latest thinking in Supply Chain Management techniques that can have strategic implications for your organization in terms of inventory turns, availability, cash flow and company growth built on new supply-chain capabilities. Those who should attend are CEO's, presidents, CFO's, vice presidents of merchandising, marketing and sales, and supply chain, and supply chain managers. The fee includes light breakfast and lunch. Special Value Pricing: $350.00 for up to 4 employees TBA 8:00am - 5:00pm, $350.00, At the St. Mary's Center For more information call the CEC at 814-781-3437 or by email or call Pitt Bradford Continuing Education Department at 814-362-5198, PITT-Bradford 800-872-1787 option 2, or email Statistical Process Control This course will give you the basic concepts of statistics and the use of statistical techniques to manage and control processes. Designed to help personnel understand variation and the differences between inherent variation and special causes of variation, the course will focus on control charts and how to construct, interpret, and identify out-of-control conditions along with the actions necessary to maintain process control. In addition, you will learn the different sources of variation, measurement variation and techniques to identify and reduce variability. You will apply the principles to hands-on in-class exercises to reinforce learning. TBA 1:00 pm - 4:30 pm, $299, At the St. Mary's Center For more information call the CEC at 814-781-3437 or by email or call Pitt Bradford Continuing Education Department at 814-362-5198, PITT-Bradford 800-872-1787 option 2, or email Project Management You will learn the basic concepts to effectively manage projects using Critical Project Management (CCPM) techniques in a multi-project environment. You will learn how to effectively define the work breakdown structure and build project network diagrams, how to convert the project networks into an executable Critical Chain project plan, and how to effectively manage projects so that the project cycle times will be reduced and more projects will finish on time, within budgets, and within project scope. You will apply the principles to hands-on exercises to reinforce learning. TBA; 8:30 am - 12:00 pm, $299, at the St. Mary's Center For more information call the CEC at 814-781-3437 or by email or call Pitt Bradford Continuing Education Department at 814-362-5198, PITT-Bradford 800-872-1787 option 2, or email Principles of Mediation for Workplace Conflict Learn how you can apply the fundamentals of mediation to conflicts that occur in most workplaces. We’ll review the process of mediation and various ideas, tools and techniques that allow for successful conflict management. We’ll also discuss how to address difficult people and cultural differences in the context of workplace disputes. We’ll address conflict type, perception and meaning differences, background and starting-point considerations, and short-term and long-term solutions/processes mediation examples. You will learn how to apply the fundamentals of mediation to successfully resolve disputes. This course is perfect for HR managers, operation managers, team leaders, executives, and other staff members working in teams. TBA; 9:00 am - 12:00 pm. $99, at the St. Mary's Center Principles of Lean Manufacturing (with simulation) NEW! Learn the basic understanding of lean manufacturing principles used to drive company improvement efforts. Participants will gain an understanding of lean methods, their purpose, and the problem that each tool is designed to solve. Topics will include Value stream mapping, workflow analysis and identifying waste, pull production and scheduling, 5S workplace organization, visual workplace and visual management, standard work, workforce flexibility and cross training, Kanban, SMED (Changeover time reduction), and mistake proofing. Participants will apply the principles in a simulated production environment designed to measure the effects of improvements by using the techniques in a systematic approach. TBA; 8:30am - 4:30pm. $225 at the St. Mary's Center For more information call the CEC at 814-781-3437 or by email or call Pitt Bradford Continuing Education Department at 814-362-5198, PITT-Bradford 800-872-1787 option 2, or email Employment Law for Managers and Supervisors NEW! When managers lack an understanding of the essentials of employment law, their actions – or lack of action – can hand businesses significant and sometimes expensive problems. Barry Wolfe shows managers and supervisors a clear view of the legal landscape, so they know when and how to address an employee problem, and when to get guidance before acting. TBA 8:00am - 9:30am. FREE CLASS at the ST. Marys Center For more information call the CEC at 814-781-3437 or by email or call Pitt Bradford Continuing Education Department at 814-362-5198, PITT-Bradford 800-872-1787 option 2, or email Solving Employee Problems NEW! In many companies, confronting employees about performance problems produces little more than frustration, resentment, or documentation in preparation of firing someone. Barry Wolfe shows managers how they can turn these meetings into events that actually solve employee problems, while also strengthening relationships between managers and their people. Managers will also learn valuable techniques that can be used to motivate employees to successful performance. Register 6 for the price of 5! TBA, 8:30am - 11:30am a the St. Marys Center. $99.00 For more information call the CEC at 814-781-3437 or by email or call Pitt Bradford Continuing Education Department at 814-362-5198, PITT-Bradford 800-872-1787 option 2, or email Violent Workplace Emergencies- The Active Shooter Unfortunately violent workplace emergencies are happening around the country every day. Is your business prepared? Have you thought of your company’s risk and liability in an event such as this? If you think “this can’t happen to you”- you’re wrong! This course is designed to help businesses prevent, prepare for and react to a violent emergency at the workplace. Steps in identifying and mitigating risk, action planning, and policy review and incident response protocol will be discussed along with additional table-top exercises. TBA, 8:30am – 12:00pm, at the ST. Marys Center. $59.00 For more information call the CEC at 814-781-3437 or by email or call Pitt Bradford Continuing Education Department at 814-362-5198, PITT-Bradford 800-872-1787 option 2, or email
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